OTHER JOBS

Company Name:PHYKON

Job Title:TECHNICAL SUPPORT EXECUTIVE: VOICE PROCESS

Expiry On:14-04-2022

Job Description:

Phykon is hiring Technical Support Executive : Voice Process.

To be a part of an energetic and enthusiastic team providing a high level Technical and Customer support through telephone, electronic email  and texts to customers and associated services. Resolving customer issues by remote access. Report and log all customers’ issues into the customer relation management database.Promote Sales of technology equipments and devices.Provide Excellent Customer experience and help Brand promotion.

 

Job Roles:-

-Respond to customer request over telephone email and Website chats.

-Maintaining excellent levels of Quality, quantity and Customer satisfaction scores

-Escalate situations in an appropriate manner and and coordinate with supervisors towards resolution.

-Meet Productivity, Quality and sales targets consistently.

Preferred skills

Must Have:

-Any Degree/ Diploma.

-A neutral accent in English

-Excellent in Verbal and Written Skills in English

-Willingness to work in any shifts in a 24/7 environment.

-Computer / Laptop with Headset & Fast internet.

Good To Have:

-Working knowledge of LAN / WAN /Basic Troubleshooting and Technical Issues.

-Networking Certifications.

Experience: 0 to 1 years

Work Location: Trivandrum - Technopark

US Shift Timings: 7.30 pm to 4.30 am and 10.30 pm to 7.30 am (Rotational Shift)

Qualification:Graduation in any stream.

How to Apply:

Send your resume to abhilash@phykon.com with Subeject Line as Technical Support Executive : Voice Process