OTHER JOBS

Company Name:PEARL DATA DIRECT

Job Title:CUSTOMER EXPERIENCE (CX) EXPERT

Expiry On:03-07-2024

Job Description:

Pearl Data Direct (Subsidiary of Lulu Financial Holdings) is hiring Customer Experience (CX) Expert

Location: Cochin, Kerala

Requirements:

• Communication Skills: Excellent verbal and written communication abilities to clearly convey strategies and insights.
• Interpersonal Skills: Strong ability to collaborate with various teams and stakeholders.
• Project Management: Proven experience in managing cross-functional teams and projects.
• Technical Proficiency: Familiarity with CRM systems, customer feedback platforms, and analytics tools.
• Data Analysis: Strong skills in analyzing and interpreting customer data.
• Automation and AI: Knowledge of tools to automate and improve customer service interactions.

Preferred Qualifications:

• Financial Services Knowledge: Understanding of the financial services industry, including regulations and market trends.
• Fintech Innovations: Familiarity with fintech advancements and their impact on customer experience.

How to Apply:

Send your resume to mythily.madhusudanan@pearldatadirect.com with Subject Line as Customer Experience (CX) Expert