OTHER JOBS

Company Name:ACCENTURE

Job Title:CUSTOMER SERVICE ASSOCIATE

Expiry On:06-05-2026

Job Description:

Accenture is hiring Customer Service Associate - Voice

Location: Bengaluru

Job Type: Full Time

Qualification: Any Graduation

Experience: 1 to 3 Years

Eligibility:

• Education: Graduation or equivalent/Undergraduate/12th Pass is a must
• Work Experience: Minimum 1 year Customer Service experience or process execution, business with focus on support and operations (Optional E-commerce background)

Required Skills:

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticketing tool, Microsoft Office Suite, Customer Service System, Internet Explorer, and other browser-based applications
• Experience related to Helpdesk query management
• Good technical aptitude with an ability to learn quickly
• Excellent communication, consultative and customer relationship skills
• Proficiency in English is required, any additional language is a plus
• Good knowledge of the E-Commerce world is a strong plus (Optional)
• Strong oral and written communication skills
• Strong interpersonal skills
• Strong conflict management skills
• Flexible to work in shifts as per business requirement, this will also include working in night shifts

Responsibilities:

• Handle ticket inquiries from employees regarding non-technical functional problems.
• Document and update customer contacts in the Customer Service System.
• Complete any follow-up work related to customer issue resolution.
• Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
• Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
• Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.
• Meet productivity and quality performance expectations as established.
• Conduct self evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
• Knowledge about B2B buying, digital commerce, digital marketing (Optional)
• The Digital Conversion and Commerce Support specialist is a motivated and result driven individual with a strong “can-do” attitude, that assists customers and partners by removing any obstacle from the digital purchase process in a one-touch resolution process.
• Inquiries from users across the different portals can be of a technical nature (access, check-out, order, fulfilment) or basic guidance-to-purchase nature.
• The Digital Conversion and Commerce Support specialist will engage with a number of different external teams to ensure the issue resolution.
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.

Note: Please note that this role may require you to work in rotational shifts.

How to Apply:

Apply For: Accenture - Customer Service Associate Role