OTHER JOBS

Company Name:TEKNIKA SOLUTIONS

Job Title:JR. CUSTOMER SUPPORT EXECUTIVE

Expiry On:30-11-2025

Job Description:

Teknika Solutions is hiring Jr. Customer Support Executive

Location: Trivandrum, Kerala

Experience: 0-1(Open to Freshers)

Job type: Full-Time (Onsite)

Key Responsibilities:

• Respond to customer inquiries via email, chat, phone, or ticketing systems
• Troubleshoot product or service issues and provide accurate, timely solutions
• Escalate complex cases to senior team members when necessary
• Document customer interactions and maintain records in support systems
• Collaborate with the support team to identify recurring issues and suggest improvements.
• Deliver excellent customer service and contribute to customer satisfaction goals

Qualification:

• Strong communication skills (written and verbal)
• Problem-solving mindset with attention to detail
• Positive, empathetic, and customer-focused attitude
• Experience in customer service (optional but a plus)

Preferred Skills (Optional): Experience with phone or chat-based support

How to Apply:

Send your resume to hr@teknikasolutions.org with subject line as Jr. Customer Support Executive