WORK FROM HOME

Company Name:RESMED

Job Title:TECHNICAL SUPPORT ENGINEER

Expiry On:29-10-2025

Job Description:

Resmed is hiring Technical Support Engineer (Work From Home)

Experience: Minimum of 2 years of related experience.      

Qualification: Bachelor’s degree. Technical degree will be an added advantage.    

Skills:

• Basic experience in technology and technical support required. 
• Experience supporting an enterprise application with customer-facing experience if highly desirable. 
• Proficient in complex troubleshooting, problem solving, and root cause analysis. 
• Experience with Microsoft Word, Excel, PowerPoint, Visio. Experience in Salesforce, Zendesk, JIRA is desirable. 
• Good communication skills 
• Follows standard practices and procedures and applies basic theories, concepts, principles and methodologies in analyzing situations or data. 
• Ability to coordinate and oversee critical customer issues and deliver resolutions punctually. 
• Work remotely with limited supervision. 

Key Responsibilities:       

• Manage customer support requests daily. 
• Respond, resolve, escalate tickets in accordance with our SLA standards. 
• Maintain business relationships with your assigned accounts. Take a proactive approach to supporting your portfolio by anticipating potential issues and constantly communicating with your customers. Don’t just close tickets. 
• Conduct calls with customers to assess reported issues and troubleshoot. 
• Create new customer entities, databases, and provision user accounts. 
• Collaborate with the Marketing team on developing training guides for end users. 
• Escalate technical issues as needed to facilitate rapid resolution. 
• Identify gaps and communicate customer requirements to the product team. 
• Contribute to knowledge base by identifying solutions and documenting them for future use.  

How to Apply:

To Apply: Click Here