IT

Company Name:LIVNOX UAE

Job Title:IT SUPPORT ENGINEER

Expiry On:26-11-2024

Job Description:

Livnox UAE is hiring IT Support Engineer

Job Position: IT Support Engineer (Onsite - Level 1 IT Support)

Location: Abu Dhabi, UAE

Job Type: User Support & Desktop Support

Job Description:

• Provide 1st line technical support, answering support queries via ticketing tool, phone, email, and remote support.
• Working knowledge of Active Directory, Azure Portal, Intune Portal, and Office 365 account administration, such as creating an account, permissions, resetting passwords, or creating group accounts.
• Perform break-fix repairs such as hard drives, power supplies, cooling fans, and RAM replacement.
• Log incidents and maintain records of all calls from users using the designated tool.
• Assisting L2 & L3 team members on IT projects planning and implementing.
• Based on the client requirements for the events, setting the laptop, projector, speakers, video walls, and digital signage for playing the contents as requested.
• Assist with laptop and mobile device set-up, OS customization, imaging using Acronis backup, and installation, as required.
• Effectively made recommendations to IT users on the selection of hardware and software.
• Resolve all escalated issues within SLA and support efforts to provide proactive support in the form of knowledge base articles and user training.
• Maintain the company’s network infrastructure.
• Networking and providing support for Windows and Macintosh.
• Monitored daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed.
• Experienced with Remote Access, Remote Desktop, and VPN; create, configure, maintain, and delete network printers on/off server.

Technical Skills: Windows 10/11, Windows Server 2016/2019 (L1 Support), Windows cloud PC, AVD, Office 365 (L1 Support), Google Suite, MS Exchange 2013/2016, Manage Engine SDP, Desktop Central, Quick Assist, TeamViewer, Any Desk, Amy Admin, Kaseya, Go to Meeting, Microsoft Defender & Intune.

Certifications: CCNA/MCSA/MCSE.

How to Apply:

Send your resume to info@livnox.com with subject line as IT Support Engineer

OR

WhatsApp: +91 75 92 049 351