ENGINEER

Company Name:HP

Job Title:TECHNICAL SUPPORT ENGINEER LEVEL 1

Expiry On:17-04-2024

Job Description:

HP is hiring Technical Support Engineer Level 1

Qualification:

• BE/BTech (passed out candidates only)

Skills Required:

• Good command over English (spoken/written) & Hindi (spoken)
• Basic computer hardware knowledge

Responsibilities:

1. Demonstrate a Customer-First culture in every interaction.
2. Troubleshoot and fix hardware/networking/OS related queries over the phone.
3. Provide solutions to customers, which may involve selling a product or service to resolve the issue.
4. Demonstrate self-time and task management effectively.
5. Communicate with multiple internal and external stakeholders, showcasing high levels of interpersonal and communication skills.
6. Apply analytical and logical approaches to troubleshoot and resolve hardware & software issues.
7. Exhibit excellent CRM skills, email/chat etiquettes, and maintain a customer-first mindset.
8. Possess technical certifications such as A+, N+, MCSA, MCSE (added advantage).

Work Model:

• Hybrid work model (flexible to work from the office based on business requirements).
• Location: KTP, Whitefield / Electronic City (candidate’s location should be within a 25 KM radius). Cab facility provided.
• Shift timings: 9:00 am – 6:00 pm. Sunday will be a common week off along with any other day of the week. Candidates should be flexible with shift timings.

Language Requirement:

• Fluency in any of the following languages: Tamil, Kannada, Hindi, Malayalam, Bengali, Oriya, Telugu, Assamese.

CTC Offered:

• 3.3 LPA

How to Apply:

Send your resume to rajesh@train2pro.in with Subject Line as Technical Support Engineer Level 1 - HP