IT

Company Name:COGNIZANT

Job Title:PROGRAMMER ANALYST

Expiry On:03-03-2025

Job Description:

Cognizant is hiring Programmer Analyst

Location: Hyderabad - India

Work Model: Hybrid

Job Summary:

• Cognizant is seeking a Systems Engineer with 0 to 2 years of experience to join their team.

• The ideal candidate will have technical expertise in AI-enabled chatbots and Service Desk along with domain experience in the Airlines industry.

• This hybrid role requires a proactive individual who can contribute to the company’s goals and enhance customer satisfaction.

Responsibilities:

• Receives and handles calls for service and follow agreed procedures to resolve tickets.

• Promptly allocates calls as appropriate.

• Logs incidents and service requests and maintains relevant records.

• Managing incidents and requests through the service management tool.

• Provide support for a wide range and constantly evolving applications software and hardware.

• Maintaining governance standards across all IT service management processes.

• Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue.

• Identify repeat issues or service risks.

• Take ownership of faults in a logical manner and throughout their entire lifecycle.

How to Apply:

For Apply: Click Here