IT

Company Name:AWS - AMAZON

Job Title:CLOUD SUPPORT ASSOCIATE

Expiry On:03-03-2025

Job Description:

Amazon Web Services (subsidiary of Amazon) is hiring Cloud Support Associate

Key Job Responsibilities:

• First & foremost this is a customer support role - in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email & web/live chat.
• You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.

Benefits:

• Career development: We promote advancement opportunities across the organization to help you meet your career goals.

• Training: We have training programs to help you develop the skills required to be successful in your role.

• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

• AWS Support is 24/7/365 operations & shift work will be required in afternoon i.e. 1 pm to 10 pm IST

Basic Qualification:

• 0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Programming/scripting experience (Java, Perl, Ruby, C#, and/or PHP)

• Troubleshooting/Support experience

• Excellent oral & written communication skills

Preferred Qualification:

• Basics in OS concepts/Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)

• Basic knowledge in Networking (TCP/IP, DNS)/Database

• Strong customer focus & multi-tasking skills

• Exposure to Cloud computing

• Self-starter who is excited about technology

Job Locations:

• Hyderabad
• Bangalore
• Chennai
• Mumbai
• Gurugram
• Karnataka

Job ID: 2856836

How to Apply:

For Apply: Click Here