OTHER JOBS

Company Name:AIR INDIA SATS

Job Title:CUSTOMER SERVICE AGENT

Expiry On:15-06-2022

Job Description:

CUSTOMER SERVICE AGENT (S4)

JOB PURPOSE & SPECIFIC RESPONSIBILITIES:

· CSSA – PAX shall be responsible for the successful management of shift in absence of Duty Officer.

· Desires to implement innovative procedures to support immediate business needs, train and shadow new employees (CSAs).

· Implement and maintain the processes needed for meeting airline specific SLAs & SOPs.

· Use Microsoft Office or appropriate software and application to assemble, ruminate and format data, information and statistics as well as generate standard reports as required

· Perform any other functions as required by the VP –PAX.

· Ensure that frequent flyer programs of the airlines are professionally handled.

· Handle denied boarding process and compensation.

· Arrange for the hotel and conveyance in case of DB"s and VDB"s as per the carriers guidelines and SLA.

· Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.

· Directs passengers from aircraft through controls.

· Arrange for transfer desk/connection services and baggage recheck.

· Initiate pre-flight/post-flight work.

· Meet Arrival flight and prepare & handle MHB reports/cases professionally.

· Ensure proper and correct information/guidance to passengers.

· Consult Supervisor in case of difficult situations.

· Handling delayed and cancelled operations.

· Awareness/implementation of policies and procedures of the airlines.

· Maintain proper communication with the supervisor. Develop teamwork to have smooth handling. · Coordination with colleagues in various areas for on time departure.

· Responsible and accountable for overall quality, safety and security of operations in the assigned area of work.

· Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may affect safety, security and company reputation.

 

EDUCATIONAL QUALIFICATION: 

Bachelor’s degree in any subject

 

RELEVANT EXPERIENCE:

· 12 - 36 months of experience in the relevant field

· Should be able to handle a mass manpower.

· Should possess good command over computer application

· 18Months of experience as CSA in a Passenger Services (operations) environment.

· Have demonstrated ability in airlines systems and processes.

· Have the appropriate skill set to set and manage priorities

· Exceptional command over MS Office would be advantages.

· Excellent command over written and spoken English and Hindi.

PERSONAL CHARACTERISTICS & BEHAVIOUR:

· Possesses openness to new challenges

· Willingness to go beyond the challenges and meet the deadlines.

· Should have the ability to solve problems

· Should be service oriented

· Candidate should be willing to work in night shifts.

· Good communicator and able to relate to all levels of staff

· A team player at handling cross-sectional team

· Excellent customer service and interpersonal skills.

· Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

· Ability to work in a fast passed, constantly changing environment

· Excellent personal presentation

· Ability to adopt to various computerized systems

· A team player with the ability to lead and manage cross-sectional team

· Ability to adopt to various computerized systems

· Ability to understand and interpret customer airlines operational manuals

 

Location: Trivandrum

· Graduate in any subject

· Age Limit: Not more than 40 years.

· Fresher’s can apply.

· Staff who are currently working at the Airport / staff having experience in Aviation Industry would be an added advantage

 

Note to all Applicants:

· Incomplete applications will be disregarded.

· Passport issued on or after 2018 would be an advantage.

· Eligible & Interested candidates to send their CV’s with a soft copy of the passport size photograph on info.trv@aisats.in

· Office Address: Air India SATS Airport Services Private Limited, Correspondence Address: 1 st Floor, Panachmootil Square, Vallakadavu P.O, Eanchakkal, Trivandrum 695 008 For any further assistance please contact: 0471-2461900

· Please click here to see the detailed Job Description.

· Closing date for applications is 15 June 2022.

How to Apply:

Apply at: http://www.aisats.in/index.php/fronted/career