OTHER JOBS

Company Name:ADVENXA

Job Title:CUSTOMER SERVICE EXPERT

Expiry On:22-09-2023

Job Description:

Advenxa is hiring Customer Service Expert.

Location: Infopark, Kakkanad, Kochi, Kerala

Salary: ₹17,500 - ₹23,000 per month

Experience: 

1. 1 to 3 years in BPO / Customer Support voice process
2. Excellent fluency in English, both written and verbal (mandatory).

Responsibilities:

• Respond to customer queries promptly and accurately through various channels, including phone, email, and chat.
• Identify and assess customer needs, providing guidance on how to use specific features and services effectively.
• Analyze and report product malfunctions by conducting thorough testing and replicating user scenarios.
• Maintain and update our internal databases with information related to technical issues and customer interactions.
• Collaborate with team members to share valuable insights, feature requests, and effective workarounds.
• Keep customers informed about new product features and functionalities.
• Ensure that technical issues are resolved satisfactorily by following up with customers and coordinating solutions.
• Collect and document customer feedback, sharing it with our Product, Sales, and Marketing teams for continuous improvement.
• Assist in the training and development of junior Customer Support Representatives.
   

Requirements:

• 1 to 3 years of experience in a BPO or Customer Support voice process role.
• Excellent fluency in English, both written and verbal.
• Strong interpersonal and communication skills.
• Problem-solving abilities and a strong customer-centric approach.
• Ability to work effectively in a team and contribute to a positive work environment.
• Prior experience in a technical support role is a plus.
• Willingness to adapt to changing customer needs and company processes.
   

Benefits:

• Competitive salary and growth opportunities.
• Collaborative and inclusive work environment.
• Ongoing training and development programs.
• Chance to work with cutting-edge technology and products.
• A commitment to diversity and equal opportunity.

 

How to Apply:

Apply at: https://advenxa.zohorecruit.in/jobs/Careers/53440000003283235/Customer-Support-Associate?source=CareerSite