OTHER JOBS

Company Name:VMWARE

Job Title:ASSOCIATE TECHNICAL SUPPORT ENGINEER

Expiry On:11-12-2021

Job Description:

VMware is hiring Associate Technical Support Engineer for anyone who has graduated in 2021.

Eligibility criteria-

• BE/B.Tech- CS, IS, and EC (70% across their academics from 10^th to BE)
• If you are working currently, you can still apply.

Location: Bangalore  

Requirements:  

• Good written and verbal communication skills 
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations 
• Understanding in Virtualization & Cloud computing will be preferred. 
• Open to work in Rotational Shifts- Night Shifts
• Understanding of some of the following technologies - Networking / Storage (FC, iSCSI etc..) / Linux / Windows Clustering/DHCP/DNS / Windows 2003/2008 
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment 
• Ability to follow standard engineering principles and practices 
• Logical approach to problem solving 

Insights into your Role:   

As a Technical support Engineer, you will be providing support to customers, using VMware products in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.  To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills and be someone who embraces challenges. 

• Resolve customer’s issues via the telephone, email or WebEx session 
• Reproducing issues in-house and responding back in a timely manner 
• Regular follow ups with customers with recommendations, updates and action plans. 
• Escalate issues in a timely manner according to Standard Operating Procedures. 
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.  
• Create new knowledgebase articles to capture new learning’s for reuse throughout the organization. 
• Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies. 
• Focus on an area of technical specialization and attend technical trainings 
• Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

How to Apply:

Apply at https://match.myanatomy.in/corporate/customCampaign/view?publicLink=16c6d050078cefa18f63f10fcbcf83a7%3B7fd2e9133bf27c205262c6eba19b55a75287a2194f48a164711c77e28d89c837cc9d904220c9aa9573ecaa4d1ba5747f5110e28303ab4750aa000af39f0dee2a0dd4ed71f898f4e9ca4844ad03529de2e60b1c662c12b5c63dfe691c1bc9658120fe4c47a33cb530ea7213bfb0f5eaa0f898de438e0927167f60f1a4f5106479d1cfbd446e9dd876e24ca7340de541f7fbcc99694f68da16270e97a3ce7ea6e5151016cc1e75867987a22e6f8e4804a78a65df5fdd89983bce58aac393767ce9&source=n