OTHER JOBS

Company Name:UST GLOBAL

Job Title:BCA, BSC, BBA, BCOM, BA

Expiry On:02-08-2022

Job Description:

UST Global is hiring Freshers

FRESHER INTAKE PROGRAM

ELIGIBILITY CRITERIA:
• EXCELLENT COMMUNICATION SKILLS –
WRITTEN AND VERBAL
• GRADUATION: BCA/BSC/BBA/BCOM/BA
• YEAR OF PASS OUT: 2020 ,2021 AND 2022
GRADUATES
• BACK LOGS: NO STANDING BACKLOGS /
ARREARS

EXPERIENCE: FRESHER
UST IS A GLOBAL PROVIDER OF DIGITAL TECHNOLOGY AND TRANSFORMATION, IT SERVICES AND SOLUTIONS, HEADQUARTERED IN ALISO VIEJO. UST IS LOOKING TO EMPLOY PASSIONATE, ENTHUSIASTIC AND TECHNOLOGY FOCUSED CANDIDATE ACROSS VARIOUS ACCOUNTS. THE CANDIDATES WHO HAVE ATTENDED NQT WILL BE ELIGIBLE TO ATTEND THE TECHNICAL ROUNDS WITH US.

ROLE PROFICIENCY:

ROLE WILL BE MAINLY FOCUSED ON CLOUD INFRASTRUCTURE SERVICES PRODUCTIVITY SERVICES WHICH INCLUDE, BUT IS NOT LIMITED TO SERVICE DESK, NETWORK AND SERVER MONITORING AND OTHER FIRST LEVEL SUPPORT ROLES UNDER THE CONTINUOUS GUIDANCE AND SUPPORT FROM LEADS AND SMES.

 

REQUIREMENTS:
• LEARN INFRASTRUCTURE DOMAIN COMPONENTS,
COMMON TOOLS AND APPLICATION USED. LEARN CLOUD
BASICS.
• ABILITY TO UNDERSTAND THE CLIENT QUERY AND
PROVIDE HARDWARE / SOFTWARE / NETWORK PROBLEM
DIAGNOSIS / RESOLUTION VIA TELEPHONE/EMAIL/CHAT
• ENSURE EVERY ISSUE/REQUEST IS LOGGED IN THE
TICKETING TOOL WITHOUT ANY LAPSES.
• PROVIDE FIRST LEVEL REMOTE SUPPORT AND IT
RELATED SERVICES TO END USERS BASED ON SOPS
WITHIN AGREED SLAS
• ROUTE TICKETS TO INTERNAL 2ND AND 3RD LEVEL IT
SUPPORT STAFF APPROPRIATELY
• USE THE ITIL FRAMEWORK TO DOCUMENT AND
MANAGE INCIDENTS AND WORK REQUESTS.
• ASSIGN SERVICE REQUESTS / INCIDENTS TO
APPROPRIATE SUPPORT TEAMS AND FOLLOW UP UNTIL
CLOSURE.
• EDUCATE USERS ABOUT SELF-HELP ARTICLES, BEST
PRACTICES THUS CREATING AWARENESS ABOUT IT
SYSTEMS USAGE.
• CO-ORDINATE WITH LEVEL 2 TEAMS DURING MAJOR
INCIDENTS AND PROVIDE UPDATES TO USERS.
• ENSURE THE TICKET IS UPDATED WITH LATEST
UPDATES IN A DESCRIPTIVE MANNER FOR FUTURE
REFERENCE.
• WE NEED THEM TO BE EXCELLENT IN WRITTEN AND
VERBAL COMMUNICATION, WITH WILLINGNESS TO WORK
IN A 24/7 ENVIRONMENT THROUGH ROTATIONAL SHIFTS

KNOWLEDGE EXAMPLES:
• GOOD ANALYTICAL AND PROBLEMSOLVING
SKILLS
• HIGH LEVEL COMMUNICATION AND
COLLABORATION SKILLS
• RISK ANALYSIS AND MANAGEMENT
• ABILITY TO ADAPT TO A CHANGING
ENVIRONMENT
• COMMUNICATE WITH TEAM MEMBERS
EFFECTIVELY AND EFFICIENTLY.

• WORK LOCATION: TRIVANDRUM / CHENNAI
PREFERRED (OFFLINE)

Last date: 02-08-2022

How to Apply:

Register at: https://docs.google.com/forms/d/e/1FAIpQLSeLG5fEXr1Pj3oXgAS-W0EC6basoXFJIBXJs2ye7HDzs6S6pA/viewform

You have to register at Kerala Govt Knowledge Economy Mission (DWMS) as mentioned in the above link.

Last date: 02-08-2022