FRONT OFFICE

Company Name:THE RADIANCE AYURVEDA & SKIN COSMETOLOGY CLINIC

Job Title:FRONT OFFICE EXECUTIVE

Expiry On:24-12-2024

Job Description:

The Radiance Ayurveda & Skin Cosmetology Clinic is hiring Front Office Executive

Location: Panampilly Nagar, Cochin Branch

Working Hours: 9:00 am - 7:00 pm

Qualifications:

• Any Bachelor's Degree (or equivalent)
• Experience a plus (previous experience in a similar role)

Salary:

• Competitive salary range of ₹15,000 - ₹16,000 (Negotiable based on experience)

About the Role:

Patient Reception and Registration:

• Greet patients warmly as they arrive at the clinic.
• Verify and update patient information in the system.
• Ensure patients complete necessary forms or paperwork.
• Provide patients with information about the clinic's services, policies, and procedures.

Appointment Scheduling:

• Manage appointment bookings, cancellations, and rescheduling.
• Coordinate with medical staff to ensure availability.
• Send appointment reminders via phone, email, or SMS.
• Ensure the waiting area is organized and that patients are seen on time.

Patient Records Management:

• Maintain accurate patient records in the clinic's database.
• Ensure proper documentation of patient history, test results, and visit notes.
• Handle medical records in compliance with privacy regulations.

Billing and Insurance Verification:

• Process patient payments, including co-pays, deductibles, or self-pay.
• Prepare and issue invoices, receipts, and other financial documentation.

Phone and Email Communication:

• Answer phone calls and emails, addressing patient inquiries or concerns.
• Provide basic medical information and direct calls to appropriate healthcare providers when necessary.
• Handle patient follow-ups or appointment confirmations.

Coordination with Healthcare Providers:

• Ensure smooth communication between patients, doctors, nurses, and other healthcare staff.
• Provide doctors and medical personnel with necessary patient information.
• Assist in managing the healthcare providers' schedules.

Compliance and Documentation:

• Ensure the clinic follows all legal, ethical, and regulatory requirements.
• Maintain confidentiality and adhere to patient privacy laws.
• Assist in ensuring the clinic meets health and safety standards.

Maintaining a Clean and Welcoming Environment:

• Ensure that the front office area is clean, organized, and welcoming to patients.
• Assist with patient flow management, directing patients to waiting areas or exam rooms as needed.

Handling Administrative Tasks:

• Perform general office duties like filing, photocopying, and faxing.
• Prepare reports and assist in managing office data.
• Support management with any additional tasks as required.

How to Apply:

Send your resume to hr.theradiance@gmail.com with subject line as Front Office Executive

OR

WhatsApp: 9061131114