WORK FROM HOME

Company Name:TELEPERFOMANCE FOR FLIPKART

Job Title:CUSTOMER SUPPORT EXECUTIVE

Expiry On:15-06-2022

Job Description:

Teleperfomance is hiring Customer Support Executive

This is a work from home job

Malayalam voice process

Graduates with good Malayalam skills can apply

Even candidates with backpapers who have completed course can apply

Provide a professional and efficient Customer service on behalf of Flipkart On Shore Customer Services. Utilize good customer service & technical skills for resolving technical/customer service queries for Flipkart customers with reference to Billing & Products, & orders/delivery related

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

Provide on-line support for Flipkart customers.

Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials

Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.

Assist customer in resolving any open requests for support, assistance, information on upgrading etc.

Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.

Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice.

Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.

Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.

Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)

Completes all training and development activities in timely manner

Understanding of escalation handling procedures.

System Requirement :

Laptop or desktop
Wi-Fi. 100mbps
Windows 10
i3 processor or above
4GB ram or above
Webcam must

How to Apply:

Apply at: https://docs.google.com/forms/d/e/1FAIpQLSfn81Kp6q6554iuMRg3tjTmGqQrFvHWsc_JzGLb7poR82YdAQ/viewform