IT

Company Name:STEPPING STONE SOLUTIONS

Job Title:TECHNICAL SUPPORT SPECIALIST

Expiry On:23-06-2024

Job Description:

Stepping Stone Solutions is hiring Technical Support Specialist

Location: Kochi

Experience:

• 3 to 5 years of relevant experience in a technical support role.

Educational Background:

• Degree in Information Technology or a related field is preferred.

Certifications:

• HDI certifications such as Customer Service Representative (CSR), Support Centre Analyst (SCA), and Knowledge Centre Support (KCS) are desirable.
• ITIL v3 Foundations or Microsoft certifications are desirable.

Technical Skills:

• Proficiency in using Windows OS, Office 2010, Acrobat X, Internet Explorer 11, Chrome, and other browsers.
• Experience with VPN clients and Citrix clients is preferred.
• Experience in applications support, including validating reported issues, testing fixes, and collaborating with developers or vendors to provide timely resolutions.
• Experience in user acceptance testing or applications testing is helpful.

Notice Period: Immediate or within 30 days

How to Apply:

Send your resume to jobs4.steppingstone@gmail.com with Subject Line as Technical Support Specialist