SALES & MARKETING

Company Name:PHYKON

Job Title:CUSTOMER SUPPORT EXECUTIVE

Expiry On:18-04-2022

Job Description:

Phykon is hiring Customer Support Executive.

Responsibilities:

·         -Managing a team of representatives offering customer support.

·         -Overseeing the customer service process.

·         -Resolving customer complaints brought to your attention.

·         -Creating policies and procedures.

·         -Planning the training and standardization of service delivery.

·         -Selecting and hiring new staff.

·         -Monitoring the work of individual representatives and of the team.

·         -Conducting quality assurance surveys with customers and providing feedback to the staff.

·         -Possessing excellent product knowledge to enhance customer support.

·         -Maintaining a pleasant working environment for your team.

Preferred skills

Requirements:

·         -Any bachelor’s degree.

·         -1+ years' experience.

·        - Excellent interpersonal and written and oral communication skills.

·         -Ability to lead a team.

·         -Knowledge of CRM systems.

·         -Computer skills.

·         -Knowledge of mediation and conflict resolution techniques is preferable.

Designation: -Customer Support Executive

Experience: - 1+ years' experience.

Shift: -Australian Shift (early Morning)

Work Location: -Technopark-Trivandrum

How to Apply:

Send your resume to abhilash@phykon.com with Subject Line as Customer Support Executive