OTHER JOBS

Company Name:ODOO

Job Title: TECHNICAL SUPPORT EXECUTIVE

Expiry On:13-02-2023

Job Description:

 Odoo is hiring technical support executive

Experience - 0-1 year in Odoo technical support domain

Location – Technopark, Trivandrum

Preferences: Excellent English and Hindi handling ability, Willingness to travel, effective presentation skills, quick learner, adaptability.

Roles and Responsibilities

Daily resolve Tickets raised by customers within the required timeframe

Assist clients in product implementation lifecycle.

Escalate top priority, production-critical issues to the appropriate technical staff.

Implementation, Training and documentation of the product.

Act as the front line technical contact to interact with customers (business partners and direct customers).

Work closely with the sales coordinators. Follow the visit and escalate for technical or business emergencies.

Identify all issues related to the product and provide solutions for the same.

Perform various tests on process with help of test cases and document them.

Report to your Lead daily about any issue and status.

Requirements:

1. Minimum 0 to 1 years of prior experience as a Technical Support executive handling tickets.

2. Must have good English communication skills and HIndi speaker

3. Must be comfortable in making outgoing calls to resolve issues.

4. Must be willing to work in Rotational shifts and be able to travel for job visits.

5. Must have good problem tackling and management skills.

How to Apply:

Send your resume to shemi@akiraplc.com with subject line as Technical support Executive