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Company Name:KEY VALUE SYSTEMS

Job Title:CUSTOMER SUPPORT EXECUTIVE - TRAINEE

Expiry On:31-08-2026

Job Description:

Key Value Software Systems is recruiting Customer Support Executive trainees for its product "CoFee".

About KeyValue: A trusted product engineering partner for Start Ups & Scale Ups - unlocking passion, developing ideas, and creating value across the ecosystem.

About CoFee: A fintech platform helping institutions (dance academies, sports academies, tuition centres, play schools, coaching centres, gym centers, schools) streamline fee collection and manage recurring payments - with automated payment reminders, WhatsApp-based payment links, and seamless payment gateway integration.

Job Position: Customer Support Executive - Trainee

Location: Kochi

Eligible Candidates: Any Post Graduation degree, 2026 pass-outs (except M.Tech & MCA)

CTC Offered: ₹3.2 LPA

Job Description - Primary Focus: Provide front-line assistance and resolve customer issues.

Key Responsibilities:

• Analyse technical issues using product logs, dashboards, and other monitoring tools
• Develop a deep understanding of product features and functionality
• Offer empathetic, timely support and maintain high customer satisfaction
• Escalate complex issues to relevant teams if needed
• Document common issues and solutions for the knowledge base
• Clearly communicate technical solutions in non-technical language

Additional Requirements:

• Strong communication and problem-solving skills
• Ability to work on-call or flexible hours if required
• Comfort navigating software interfaces and using logging/monitoring tools
• Ability to interpret error messages and system logs to pinpoint issues

How to Apply:

To Register: Click Here

Registration Deadline: Monday, 31st August 2026

Interview Process: Group Discussion and Interview Rounds (subject to number of candidates)

Note: Shortlisted candidates will have GD and interviews at the Key Value Cochin office soon after the closing date. Late applicants may be considered later if vacancies remain open.