BPO

Company Name:INFOSYS

Job Title:GRADUATE

Expiry On:10-07-2023

Job Description:

Infosys BPM Limited is hiring Process Executives.

Educational Requirements: Graduate

Service Line: BPO Service Line

Responsibilities

• L1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)

• European client - WFO/WF client location which is in Bellandur Bangalore

• 24/7 weekly shift roaster/International call handling experience,6 days working.

• Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation

• Ping command

• Difference between service request & incidents.

• Aware about the SLA/Metrics handled.

Preferred Skills:

Customer Service->Technical->Regular - Service Desk-> Voice->Chats->email Chats

Location: Banglore

How to Apply:

Apply at: https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-152949