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Company Name:INDIGO

Job Title:OFFICER - AO&CS - TERMINAL SERVICES

Expiry On:13-01-2025

Job Description:

IndiGo is hiring Officer - AO&CS - Terminal Services

Job Position: Officer - AO&CS - Terminal Services

Location: Kochi, Kerala

Company: IndiGo (InterGlobe Aviation Limited)

Eligibility Criteria:

1. For any experience of 1 year (non-aviation in service industry or aviation industry) +12/Diploma is mandatory
2. Graduation is mandatory for freshers & degree certificate is essential.
3. Candidates should not have any visible tattoos
4. Candidates must be flexible of working in rotational shifts including Night shifts
5. Aspirants of Ground staff only (Security/Customer Service /Ramp)
6. Right grooming is mandatory for the interview (Business Formal wear for male and female applicants)
7. Updated hard copy Resume with correct Mobile Number & Email ID mentioned on it & a passport photo stapled to the resume.
8. Previous employment letters/experience certificates are required to be submitted and AEP surrender copy is mandatory for Aviation experience.

Job Description: Officer - AO&CS in the role of Customer Service

Job purpose:

• To carry out safe & secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities & accountabilities:

• Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

• Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.

Departures:

• Attend the pre - flight & post flight briefings.
• Setting up of check in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.

Arrivals:

• To assist customers with special requests.
• To assist customers with Mishandled/damaged baggage.
• Prepare all required reports for the same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.

Post flight departure:

• Filing of all necessary flight papers
• Any other responsibility assigned by the management from time to time

How to Apply:

For Apply: Click Here