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Company Name:HCLTECH

Job Title:BCA/BSC/BBA/BCOM

Expiry On:17-08-2025

Job Description:

HCLTech is hiring BCA/BSc/BBA/B.Com (Freshers)

Designation: Graduate Trainee

Job Role: Global Service Desk

Eligibility:

• BCA/BSc/BBA/B.Com (All Branches) Batch - 2025
• Applicant should have obtained 60% throughout academics (10th, 12th, and Graduation until last semester).
• Applicant should not have any semester/term backlog or a year backlog at the time of applying.

CTC: 3.25 LPA

Type of Employment: Full Time Role

Service Agreement: Minimum 1 year Service is required (Breach Amount - Rs.50,000/-)

Job Location: Trivandrum (Must be ready to relocate anywhere in PAN India basis project requirement)

Skill Set Required:

• Good Communication Skills
• Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project, and MS Visio Is Required
• Should Have Knowledge of Windows Operating Systems
• Should Have Knowledge of Remote Desktop Connectivity Applications Like SMS, Bomgar, WebEx, Live Meeting, and Windows Native Tools
• Disciplined, Systematic Problem-Solving Skills Required
• Knowledge of Active Directory, Exchange 2003/2007
• Readiness to Demonstrate a Proactive Attitude

Job Responsibilities:

• Provide Hardware/Software/Network Problem Diagnosis/Resolution via Telephone/Email/Chat for Customer’s End Users
• Route Problems to Internal 2nd and 3rd Level IT Support Staff
• Coordinate and Manage Relationships With Vendors and Support Staff That Provide Hardware/Software/Network Problem Resolution
• Administer and Provide User Account Provisioning
• Use the Incident Management System to Document and Manage Problems and Work Requests and Their Respective Resolutions and Circumventions
• Respond to Telephone Calls, Email, Instant Messages, and Assigned Tickets From Users; Assign Work Orders/Incidents to Appropriate Support Teams and Follow Up Until Closure
• Respond to, and Diagnose Problems Through Discussions With Users, Including Problem Recognition, Logs, Research, Isolation, Resolution, and Follow-Up Steps
• Provide Level 1 Remote Desktop Support and Perform Other Activities Based on SOPs
• Perform User Account Management Activities
• Escalate Complex Problems to Appropriate Support Specialists
• Responsible for Activities Relating to the Evaluation, Analysis, and Setup of PC-Based Software Products (e.g., Word Processors, Spreadsheets, Presentation Graphics, Database Management Systems, Electronic Mail, and Communications)
• Troubleshoot Client Software and Basic Network Connectivity Problems
• Identify, Evaluate, and Prioritize Customer Problems and Complaints
• May Train Users and Operators on a Limited Basis and/or May Write Training Procedures
• Participate in Ongoing Training and Departmental Development
• Routine Maintenance Updates With Other IT Staff and Business Units
• Provide All Required Documentation Including Standards, Configurations, and Diagrams
• Provide Knowledge Transfer of EUC Operations
• Perform User, Privileged, and Supplier Access Reviews (Governance)
• Enable Users to Work More Efficiently and Effectively With IT Solutions
• Be Willing to Participate in On-the-Job Training Designed to Enhance Skills and Support Capabilities

How to Apply:

For Registration: Click Here