IT

Company Name:EMPRESS INFOTECH

Job Title:SOFTWARE SUPPORT (TECHNICAL) ENGINEERS & TRAINEES

Expiry On:19-12-2021

Experience:0 -2Year

Job Description:

Empress Infotech is hiring Software Support Engineer & Trainee.

 

Responsibilities: 

• Provide implementation and technical support for our software products to international clients.

• Provide production support for web-based applications developed in .net or java.

• Provide support for Networks, Servers, and Cloud environments like AWS.

• Resolve, document, and track technical issues to ensure timely resolution to customer problems. 

You will be working collaboratively with a highly talented team of technical support engineers in India and in the US to deliver software support services to customers around the globe. 

Requirements: 

* Excellent written and verbal communication skills in English. 

* 0 to 2 yrs experience in software and technical support.

* Good Customer service skills.

* Excellent troubleshooting, diagnostic and analytical skills.

* Knowledge of software implementation.

* Good Knowledge of Networking, FTP, HTTP, DNS, Active directory, etc.

* Good knowledge of Windows (server and desktop), Linux, and Mac Operating Systems and their administration.

* Knowledge in Microsoft SQL Server or other databases. 

* Willingness to work on rotational 24/7 shifts. Work will be 8 hours/day on 5 days (40 hours) a week. 

* Knowledge of Cloud services such as AWS, Azure, GCP. Certification would be a plus. 

1. Experience in IT.

2. Current location.

3. Notice period required to join (Immediate Joiners preferred).

4. Current remuneration and expectations. 

How to Apply:

Send your resume to HR@EMPRESSINFOTECH.COM with Subject Line as Technical Support Engineer.