OTHER JOBS

Company Name:ELOIT

Job Title:CUSTOMER SUCCESS MANAGER

Expiry On:16-09-2025

Job Description:

Eloit is hiring Customer Success Manager

Location: Kochi

Experience: At least 2 years

Qualification: Graduates, B.Tech/M.Tech, BCA/MCA, MSc (IT/Computer)

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Key Responsibilities: 

• Gain comprehensive expertise in the functionalities and technical nuances of Edisapp School Management Software/School ERP/Mobile Apps, along with all other services offered by Eloit.
• Develop a deep understanding of the target audience and industry to design and implement relevant on-site training programs.
• Foster strong, enduring customer relationships through close collaboration and an in-depth understanding of their unique needs.
• Become a trusted advisor by combining extensive product and industry knowledge with a keen insight into customer requirements, serving as a vital link between users and Eloit.
• Advocate for the customer within Eloit, ensuring swift resolution of issues or requests across various departments.
• Communicate effectively and clearly with customers, both verbally and in writing, while maintaining meticulous records in the case tracking system.
• Promote product adoption and consistent engagement throughout the customer lifecycle by providing hands-on support and guidance.
• Manage escalated tickets with accuracy, including troubleshooting and issue replication, and oversee technical escalations as necessary.
• Maintain personal ticket workload in alignment with departmental SLAs and CSAT goals, ensuring documentation is thorough and high-quality.
• Collaborate with Tier 1/2 support teams and the departmental QA team to drive process improvements and training enhancements.
• Conduct on-site ERP functional training, introducing users to new developments or modules in the software.
• Analyse customization requests to align with the customer's business objectives and needs.
• Resolve end-user issues promptly via calls or emails.
• Generate and deliver MIS & analytical reports as per user requests.
• Identify opportunities for improvement within the School ERP Software and communicate these to the product team.
• Execute daily activity reporting in line with plans and schedules.
• Perform regular on-site customer health checks to monitor product usage and assist in product enhancement.

Skills:

• Outstanding leadership, interpersonal, and communication skills.
• Fluency in English, both verbal and written.
• Excellent organizational and presentation skills.
• Strong analytical skills, with a capacity to translate data into actionable insights.
• Proficient in Microsoft Office suite.

Additional Skills:

• Experience with Customer Success platforms or tools preferred.
• Background in Edtech products is a plus.

How to Apply:

Send your resume to hr@eloit.com with subject line as Customer Success Managers