ACCOUNTS AND FINANCE

Company Name:DELOITTE

Job Title:B.SC/ B.COM/ BCA/ BBA/ DIPLOMA

Expiry On:06-05-2026

Job Description:

Deloitte is hiring B.Sc/B.Com/BCA/BBA/Diploma Qualified Candidates

Job Title: Finance Service Desk - Analyst

Job Location: Hyderabad

Job Type: Full Time

Experience: 0 - 2 Years

Qualification: B.Sc/B.Com/BCA/BBA & Other non-engineering graduation/Diploma: 0-2 years

Work Shift Timings: 11 am to 8 pm

Responsibilities:

• Tickets, chats and voicemail with end users.
• Analyze and resolve incidents and service requests regarding use of application software or hardware.
• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
• Should have basic knowledge about computer software and hardware.
• Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.
• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions.
• Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.
• Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
• Should be flexible to work in different shifts as ISS-Business works 24 x 7.
• Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in disciplinary actions.
• Adheres to Code of Ethics, Vision, Mission and Core Values.
• Ability to switch between different countries and cultures (Americas, EMEA, APAC)

Required Skills:

• Excellent written, verbal, listening, analytical skills.
• Easily grasp and communicate complex ideas. Excellent problem-solving skills.
• Knowledge of computer, Internet connectivity and application performance are required.
• Familiarity with Microsoft Office applications, especially Word, Excel and PowerPoint.
• Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests

How to Apply:

Apply For: Deloitte - Finance Service Desk (FSD) - Analyst Role