IT

Company Name:COGNIZANT

Job Title:BCOM, BCA, BSC, BA, BBA, B.VOC, BMS

Expiry On:24-05-2026

Job Description:

Cognizant is hiring BCA, BSc, BA, BBA, BCom, BVoc, BMS (Freshers)

Job Role: Service Desk 

Eligibility Criteria:

• Students graduating in 2025 and 2026 from any 3-year UG degree (BCom, BCA, BSc, BA, BBA, B.Voc, BMS, etc.) are eligible to apply.
• Students currently enrolled into full time post graduate courses are not eligible.
• Students should possess consistent academic record with minimum 50% in X, XII, Diploma, UG (rounding off 49.9% is not allowed).
• At the time of joining, all recruits need to have a minimum 50% aggregate in the pursuing degree with no standing arrears.
• Students applied for re-evaluation and waiting for the results would be validated with the initial results score declared.
• Appropriate CGPA to % conversion to be considered as per university norms.
• Students with standing arrears are NOT eligible to apply.
• Flexibility to work from any Cognizant office location in a given
  shift timing and technology is mandatory.
• Open to Indian nationals/OCIs who are currently residing in India.

Key Responsibilities:

• Serve as the first point of contact in the Service Desk for end-users reporting IT issues.
• Log, track, and resolve Service Desk tickets accurately and within defined SLAs.
• Troubleshoot hardware and software issues to minimize downtime and disruption.
• Collaborate with internal IT teams to escalate and resolve complex scenarios.
• Build and maintain knowledge base articles to enable faster resolutions.

Role Expectations:

• Client-focused mindset with the ability to support users across diverse cultures.
• Strong verbal and written communication skills suited to a Service Desk environment.
• Sound technical knowledge and willingness to work in shifts from the office.

Support & Benefits From Cognizant:

• No Service bonds.
• Cognizant sponsored Higher Education from BITS Pilani (applicable only to candidates from Science, Technology & Mathematics background).
• Night shift allowance.
• Safe and comfortable cab facilities for pick-up and drop.
• Timely rewards and recognition for top performers.

How to Apply:

To Apply: Click Here