OTHER JOBS

Company Name:CAPGEMINI

Job Title:GRADUATE/DIPLOMA

Expiry On:31-03-2026

Job Description:

Capgemini is hiring Graduate/Diploma (Freshers)

Job Position: Contact Support Group (CSG) - Capgemini Exceller

Location: Coimbatore (Candidates must be open to relocate to any location and work in night shifts)

Qualification:

• Any 3-Year Graduate/Diploma Pass outs From 2025 & 2026 Batch
• Candidate should not have any backlog at the time of assessment and joining Capgemini

Desired Skills:

• Should have excellent communication and english speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment

Responsibilities:

• Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
• Ticket Management - Prioritize urgency, right categorization, track status (On-hold, Open, Closed & Resolved), keep customers informed on status
• Business Intelligence - Use ticket data, analysis tools and best practices to support customers
• Service Delivery - Deliver expected service standards to customers
• Customer Management - Effective interaction from greeting to resolution and call closure
• CHIP - Intelligent AI BOT to answer customer queries, saving time and improving customer experience
• Service Email Retrieve - Handle email as a contact channel and minimize hops between SD and customer
• Knowledge Management - Manage knowledge base effectively to resolve customer issues
• Service Marketing - Increase customer brand value through effective use of tools
• Support customers across Telecommunication, Financial Services, Healthcare and Technology verticals
• Troubleshoot issues related to internet, password reset, session reset, renaming profile
• Meet customer requirements through first contact resolution
• Clarify customer requirements
• Probe and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly and professional manner
• Listen attentively to customer needs and concerns and demonstrate empathy

CTC: INR 300,000.00 per Annum

Salary Break-up: 3.25 Lacs (3 LPA + 25k one-time incentive)

How to Apply:

Apply Online: Contact Support Group (CSG) - Capgemini Exceller

Last Date To Appy: 31/March/2026, 11:59 pm

Note:

• Only shortlisted candidates will be invited for the assessment/selection process
• Selection process will be done in virtual mode
• Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
• Candidates must have an active DigiLocker account and active mobile number linked with their Aadhar Number while applying for this job
• Female Candidates Encouraged To Apply