IT

Company Name:CAPGEMINI

Job Title:SERVICE DESK

Expiry On:25-03-2022

Job Description:

Capgemini sis hiring Service Desk

Location : Bangalore

Qualification : 3 year Graduate 2022

Salary : Rs 275000 per Annum

Job Describtion :

• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
•  
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
• Meet customer requirements through first contact resolution
• Clarify customer requirements
• probe for and confirm understanding of requirements or problem
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy

Desired Skills:

• Should have excellent communication and English speaking skills
• Should have good interpersonal skills and ability to perform under pressure
• Basic computing skills
• Willing to work in a 24/7 environment
• Should be open to sign Service Level Agreement

Qualification & Criteria

• Should be graduating in 2022
• Should have 55% and above in Graduation (till 4 semesters or 2 years)
• Qualification – Any 3-year Graduate –   BCA, All Streams allowed for BSc.
• 1 year gap is allowed after educational milestone e.g. SSC and HSC
• Candidates must be open to relocate to any location and work in night shifts
• Candidates must be available to join immediately
• Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
• Should be open to sign Service Level Agreement

How to Apply:

Apply at : https://app.joinsuperset.com/join/#/signup/student/jobprofiles/5f5f11d8-4979-46cb-a1bf-fa38dae678d1