OTHER JOBS

Company Name:CAPGEMINI

Job Title:FRESHERS

Expiry On:28-11-2021

Job Description:

Capgemini Hiring Freshers.

Scheduled Virtual Drive for Service Desk Positions for 2020 / 2021 Pass Outs

Qualification - BA / BBA / B.com / BSc (all branches) / BCA

•10th,12th & Graduation – 55% & Above

•Candidates must be open to relocate to any location and work in night shifts

•Candidates must be available to join immediately

•Work Location: Kolkata / Bangalore

•CTC: INR 250,000.00 per Annum

Job Description:

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

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  • Only shortlisted candidates will be invited for the assessment / selection process
  • Selection process will be done in virtual mode
  • Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

 

How to Apply:

Apply at: https://lnkd.in/gf4va7UW

3246

- 22-11-2021

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