OTHER JOBS
Company Name:CAPGEMINI
Job Title:FRESHERS
Expiry On:28-11-2021
Job Description:
Capgemini Hiring Freshers.
Scheduled Virtual Drive for Service Desk Positions for 2020 / 2021 Pass Outs
Qualification - BA / BBA / B.com / BSc (all branches) / BCA
•10th,12th & Graduation – 55% & Above
•Candidates must be open to relocate to any location and work in night shifts
•Candidates must be available to join immediately
•Work Location: Kolkata / Bangalore
•CTC: INR 250,000.00 per Annum
Job Description:
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution
- Clarify customer requirements
- probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
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- Only shortlisted candidates will be invited for the assessment / selection process
- Selection process will be done in virtual mode
- Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online
How to Apply:
Apply at: https://lnkd.in/gf4va7UW
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