OTHER JOBS

Company Name:AI AIRPORT SERVICES LIMITED

Job Title:AIRPORT JOBS

Expiry On:06-08-2022

Job Description:

AI AIRPORT SERVICES LIMITED HAS MULTIPLE JOB VACANCIES

Positions:

Service Assurance Executive: 50 No's

Service Assurance Manager: 12 No's

 

Position-1:

Service Assurance Executive:

Roles & Responsibility:

Providing check-in counter services for the passengers departing on the customer airlines.

Providing gate arrival and departure services. Executive are required to meet a flight on arrival as well as provide departure services including boarding passengers and closing the flight.

Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)

Staffing the transfer counters, customer service counters and airline lounges.

Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)

The Executives interacts with customers in a courteous, efficient, friendly and professional manner.

In passenger services, you assist travelers with check-in. You check travel documents, provide information about flights and skillfully handle the check-in process so that passengers and baggage are in the right place at the right time. At the departure gate, you manage the boarding process, close the flight and coordinate with the airline crew to ensure a punctual departure.

Provide passenger reception, check-in, arrival and transit services to our clients

Answer passenger enquiry at Airlines Service Desk

Perform pre-flight and post-flight duties.

Perform queue combining at check-in counter / transfer desk.

Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)

Support his / her superiors in flight disruptions and difficult passenger handling.

Comply with new handling requirement or procedure of customer airlines, if any.

Adhere with company policy and standard such as grooming and uniform standard.

Attend training sessions, as and when required.

Complete other assignments allocated by his / her superior.

Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk).

Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area

Assisting unaccompanied minors with boarding, deplaning, or other transportation.

Providing customers with gate information and directions.

Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports).

Reporting to position on time, as scheduled, and at your assigned station or location, varying shifts, weekends, and holidays Complete job-relevant trainings.

Adhere to government regulations.

Adhere to company policies, procedures, and performance standards

Provide quality customer service in a professional manner in accordance with Clients airline‟s guidelines.

Use multiple internal resources/systems, including during customer interactions.

Prepared to work in 3 shifts including night shift.

 

Education Qualification:

Graduate (full time) from a recognized university under 10+2+3 pattern.

Excellent analytical skills and proficient use of PC.

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. Essential:

Good command over spoken and written English apart from that of Hindi. Working Experience:

Previous face to face Customer Service experience.

Willing to work on shift, 48 working hours & 6 working days per week.

2-3 years‟ work experience in Airline or Airport Operation or Direct Customer Service Oriented Industries.

Working experience in Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

Excellent analytical skills and proficient use of PC related software

Preferable: Working experience in Amadeus Check-in.

Age : GEN : 28 years, OBC: 31 years, SC/ST 33 years. Age relaxation will be considered depends upon the more no of years of experience in required field.

Salary: Rs.25,000/- PM

 

Position-2

Service Assurance Manager:

Role & Responsibility:

To ensure self and team handles all Guest concerns during the shift.

Maintaining account presence by providing a high value-added working relationship with senior key account management.

Strong communication and problem-solving skills.

Good command over spoken and written English apart from Hindi.

Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory extended period requirements, varying shifts, weekends, and holidays Complete job-relevant trainings.

Use multiple internal resources/systems, including during customer interactions. Mature with good interpersonal skills and be dedicated to providing high levels of customer service.

Strong leadership and organizational skills.

On Time Performance & Passenger Service

Supervise and Control shift as well as team

Prepared to work in 3 shifts including night shift.

Education Qualification:

Graduate (full time) from a recognized university under 10+2+3 pattern.

Excellent analytical skills and proficient use of PC related software.

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

Essential:

Good command over spoken and written English apart from that of Hindi.

Working Experience:

Previous face to face Customer Service experience.

Willing to work on shift, 48 working hours & 6 working days per week.

Minimum 5 years work experience in Airline or Ground Handling /Customer Service Managerial or Supervisory level.

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

Excellent analytical skills and proficient use of PC related software

Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations

Ability to effectively delegate work assignments and manage large groups of employees

 

Age:

GEN : 32 years OBC: 35 years SC/ST 38 years. Age relaxation will be considered depends upon the more no of years of experience in required field.

Salary : Rs.50,000/- PM

SELECTION PROCEDURE :
(a) Personal Interview
(b) The company at its discretion may introduce Group Discussion, depending upon the response

The selection procedure would be conducted on the same day or on the subsequent day(s). The outstation candidates are advised to make their own arrangement of lodging and boarding at their own cost, if required.

How to Apply:

Applicants meeting with the eligibility criteria mentioned in this advertisement, as on 1st July, 2022, are required to fill in the below mentioned Google Form link along with the attachments sought. Last date of receipt of details would be 06.08.2022. Please fill in the data carefully as the response can be submitted only once and once submitted, response cannot be modified. No response will be accepted after 06.08.2022 2359 hours.

Register at: https://docs.google.com/forms/d/e/1FAIpQLSdBUYk7YcyW1xzwkCm-kcIclAP6qx1d40dbTDIVBnvEgn8Cwg/viewform

Official Notification: https://drive.google.com/file/d/1--bp20sV1pEIBrZUA9Qq1I235ktKRnH4/view?usp=sharing

Official website: https://www.aiasl.in/

Eligible & shortlisted candidates would be notified DATE, TIME & VENUE of the Interview and candidates are required to reach the said venue, on the date and time as notified along with the Application Form duly filled-in & copies of the testimonials/certificates (as per attached application format with this advertisement) and non-refundable Application Fee of Rs.500/- (Rupees Five Hundred Only) by means of a Demand Draft in favour of “AI AIRPORT SERVICES LIMITED.”