BPO

Company Name:ADVENXA

Job Title:CALL CENTRE SUPERVISOR

Expiry On:20-09-2023

Job Description:

Advenxa is hiring Call Centre Supervisor.

Location: Infopark, Kakkand, Kochi

Qualification: Post Graduate

Experience: Minimum 3 Years in Customer Support, Language Training, Coordination

Number of Positions: 4

Salary: ₹25,000 to ₹30,000 Per Month

Skills: Excellent Command Over English Language

Technical Knowledge: Proficiency in Microsoft Excel is a must

Job Description:

As a Call Centre Supervisor, you will play a crucial role in overseeing and managing the performance of call centre representatives to ensure excellent customer service and operational efficiency. Your responsibilities will include:

1. Training and Preparation: Train and prepare call centre representatives to effectively respond to customer questions, address complaints, and troubleshoot problems related to services or products.
2. Compliance and Objectives: Ensure that all call centre agents understand and adhere to call centre objectives, performance standards, and company policies.
3. Agent Support: Address agent questions regarding best practices and assist in handling difficult calls or situations.
4. Operational Improvements: Identify operational issues within the call centre and suggest possible improvements to enhance productivity and customer satisfaction.
5. Performance Monitoring: Continuously monitor and evaluate the performance of call centre agents, providing learning and coaching opportunities as needed. Take corrective action when necessary to maintain high-quality service.
6. Data Analysis: Prepare reports and analyze data to assist management in setting call centre goals and improving overall performance.
7. Collaboration: Work collaboratively with other supervisors and members of the management team to provide support to agents and maximize customer satisfaction.
    

Call Centre Supervisor Requirements:

1. Post Graduates are preferred.
2. Previous experience in call centre, customer service, or a supervisory role may be required.Proficiency with technology, including computers, software applications, and phone systems.
3. Exceptional verbal and written communication skills.
4. Strong understanding of company products, policies, and services.
5. Ability to coach, train, motivate employees, and evaluate their performance.
6. Excellent problem-solving, leadership, and customer service skills.
7. Analytical, efficient, and thorough in your approach to supervising a call centre team.
8. Ability to remain calm and courteous under pressure and effectively navigate tense situations, especially during peak hours.

• If you meet these qualifications and are ready to take on a leadership role in a dynamic call centre environment, we encourage you to apply.

Benefits: 

1. Commuter assistance
2. Health insurance
3. Provident Fund

Supplemental pay types:

1. Overtime pay
2. Shift allowance
3. Yearly bonus

 

How to Apply:

Apply Here : https://advenxa.zohorecruit.in/jobs/Careers/53440000003408887/Call-Centre-Supervisor?source=CareerSite