BPO

Company Name:A REPUTED FIRM

Job Title:CUSTOMER SUPPORT ASSOCIATE

Expiry On:26-08-2023

Job Description:

A Reputed Firm is hiring Customer support Associate.

Location: Infopark, Kakkanad, Kochi, Kerala

Qualification: 

1. Minimum 1 to 3 years Experience in Bpo / Customer Support/ voice process.
2. Candidate Should have excellent fluency in English.
    

Salary: 17,500/- to 23,000/- per month

Responsibilities: 

1. Respond to customer queries in a timely and accurate way, via phone, email or chat.
2. Identify customer needs and help customers use specific features.
3. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
4. Update our internal databases with information about technical issues and useful discussions with customers.
5. Share feature requests and effective workarounds with team members.
6. Inform customers about new features and functionalities.
7. Follow up with customers to ensure their technical issues are resolved.
8. Gather customer feedback and share with our Product, Sales and Marketing teams.
9. Assist in training junior Customer Support Representatives. 
    

 

How to Apply:

Apply Here: https://advenxa.zohorecruit.in/jobs/Careers/53440000003283235/Customer-Support-Associate?source=CareerSite